Terms of Service

1. Introduction & The "Handshake"

Hello and welcome to DVCIS MEDIA! We are delighted that you have chosen us to handle your digital growth. Before we dive into the creative work, we need to set some ground rules. Think of this document not as a boring legal wall of text, but as a roadmap for our relationship. It explains what we will do for you, what we need from you, and what happens in various scenarios.

By hiring DVCIS MEDIA, visiting our website (dvcis.in), or paying an invoice, you are officially agreeing to these Terms and Conditions. If you do not agree with any part of this, please let us know before we start working.

2. Detailed Scope of Services

We are a full-service digital agency. Depending on the specific package or proposal you signed up for, our responsibilities include (but are not limited to):

• Social Media Management: Creating, scheduling, and posting content on platforms like Instagram, Facebook, LinkedIn, and Twitter. This includes writing captions, researching hashtags, and basic community engagement.
• Paid Advertising (PPC): Setting up, monitoring, and optimizing ad campaigns on Meta (Facebook/Instagram) and Google Ads. Our goal is to get you the best possible ROI, but remember, we don't own these platforms.
• Web Development: Designing and developing websites using HTML, CSS, JavaScript, or CMS platforms. We ensure the site is functional upon delivery.
• Content Production: Graphic design, video editing, and copywriting. We create assets based on the brand guidelines you provide.
• Consulting & Strategy: Providing expert advice on how to grow your brand online. We give you the map; we need you to help drive the car.

3. Client Responsibilities (How You Help Us Win)

Marketing is a partnership. We cannot grow your business in a vacuum. To ensure we hit our targets, we require the following from you:

• Timely Access: We need administrative access to your social media pages, ad accounts, website backend, and analytics tools immediately upon signing up. Delays in access = delays in results.
• Assets & Materials: You must provide high-resolution logos, product images, and any specific brand guidelines. If we have to create these from scratch, additional fees may apply.
• Communication: We value clear communication. Please reply to our emails or approval requests within 24-48 hours. If a project is stalled for more than 10 days due to lack of response from your side, we reserve the right to pause the project or bill for time wasted.
• Compliance: You guarantee that your business is legal and that you have the right to sell your products. We will not market gambling, illegal substances, or fraudulent schemes.

4. Payment Terms, Fees & Invoicing

We love what we do, but we also have bills to pay. Here is how our financial relationship works:

• Service Fees: Our retainer or project fees are billed in advance. For monthly retainers, invoices are sent on a fixed date (e.g., the 1st of every month). Payment is due upon receipt.
• Ad Spend (Crucial Point): Please understand that DVCIS MEDIA fees do NOT include Ad Spend. The money you pay to Facebook or Google to show your ads is separate. You will connect your own credit card to these platforms. We never touch your ad spend money directly to ensure transparency.
• Late Payments: If an invoice is unpaid for more than 5 days past the due date, we reserve the right to pause all work, including turning off active ad campaigns. Reactivating campaigns takes time and effort, so please pay on time to avoid disruption.
• Price Changes: We reserve the right to update our pricing. For existing clients, we will provide at least 30 days' notice before any price increase.

5. Intellectual Property & Ownership Rights

Who owns the creative work? Let’s clarify:

• Client Ownership: Once you have paid your invoice in full, you own the final output of the work. This means the final JPEGs, MP4s, or the live Website belong to you. You also retain full ownership of your own brand assets (logos, raw product photos) that you shared with us.
• Agency Ownership: DVCIS MEDIA retains ownership of our "tools of the trade." This includes our working files (PSDs, AI files) unless specifically agreed otherwise, our internal strategies, ad account structures, report templates, and code libraries.
• Portfolio Rights: We are proud of the work we do for you! You grant DVCIS MEDIA the right to display the work we created for you in our portfolio, website, and social media for promotional purposes.

6. Revisions and Approvals

We want you to love the work. Our standard packages typically include two rounds of revisions per creative asset.

"Revision" means a change to the existing design (e.g., "Change this font color" or "Swap this photo"). It does not mean a complete redesign from scratch. If you require endless revisions or change your mind completely after work has started, we may need to bill for extra hours.

7. Third-Party Platforms (Meta, Google, etc.)

We work on platforms owned by other companies (Facebook, Instagram, Google, LinkedIn). We have no control over their rules. Therefore:

• Algorithm Changes: If Facebook changes its algorithm and your organic reach drops, we are not liable. We adapt, but we don't control the platform.
• Account Bans: We follow best practices to keep your accounts safe. However, if a platform arbitrarily restricts or bans your ad account or page, DVCIS MEDIA is not responsible for the loss of business. We will help you appeal, but the platform's decision is final.

8. Confidentiality

We treat your business secrets like our own. DVCIS MEDIA agrees not to disclose your private business data, customer lists, or sales figures to any third party, except where necessary to perform our services (e.g., uploading a customer list to Facebook for a Custom Audience).

9. Cancellation & Termination

We hope to work with you for years, but we understand things change.

• Notice Period: For monthly retainers, we require a 30-day written notice via email to cancel services.
• Final Billing: You are responsible for payment for all work done up to the termination date.
• Offboarding: Upon termination and final payment, we will hand over all administrative access to your accounts back to you. We do not hold accounts hostage.

10. Limitation of Liability

To the fullest extent permitted by law, DVCIS MEDIA shall not be liable for any indirect, incidental, or consequential damages (including loss of profits or revenue) arising out of our services. Our total liability in any scenario shall not exceed the total amount you paid us in the single month preceding the event.

In simple terms: We promise to do our best, but we cannot be sued for more than what you paid us if a marketing campaign doesn't produce the sales you hoped for.

11. Contact Us